Residential Estates

Privacy Policy

Who We Are

Our website address is www.residential-estates.co.uk

 RESIDENTIAL ESTATES (INVESTMENTS) LIMITED provides property services to individuals and organisations. In order to carry out these services and day-to-day operations, the company may need to collect, share and store data about those individuals and organisations.

RESIDENTIAL ESTATES (INVESTMENTS) LIMITED is the controller for personal information we process, unless otherwise stated.

This privacy policy explains:

Effective Date: [23/07/2024]

Residential Estates ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [yourwebsite.com] (the "Website").

1. Information We Collect

We may collect and process the following data about you:

1.1 Personal Identification Information:

  • Name

  • Email address

  • Phone number

  • Address

  • Any other information you provide when filling out forms on our Website

1.2 Technical Data:

  • IP address

  • Browser type and version

  • Time zone setting

  • Browser plug-in types and versions

  • Operating system and platform

1.3 Usage Data:

  • Information about how you use our Website

  • Pages viewed and time spent on the Website

1.4 Marketing and Communications Data:

  • Your preferences in receiving marketing from us and your communication preferences

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 To Provide and Improve Our Services:

  • Responding to your enquiries

  • Processing your transactions

  • Improving our Website and services

2.2 Marketing and Communications:

  • Sending you promotional materials and updates

  • Communicating with you about new services, offers, and events

2.3 Legal Obligations:

  • Complying with legal and regulatory requirements

  • Protecting our rights and property

3. Legal Basis for Processing

We will process your personal data based on the following legal grounds:

3.1 Consent:

  • Where you have given us consent to process your personal data for specific purposes.

3.2 Contractual Necessity:

  • Where processing is necessary for the performance of a contract with you.

3.3 Legal Obligation:

  • Where processing is necessary for compliance with a legal obligation to which we are subject.

3.4 Legitimate Interests:

  • Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your rights and interests.

4. Sharing Your Information

Data Sharing Consent: By using our website and services, you consent to the collection, use, and sharing of your personal data with third-party sites as described in this disclaimer and our Privacy Policy.

Purpose of Data Sharing: We may share your personal data with third-party service providers and partners to enhance our services, process transactions, or for marketing purposes. These third parties may include:

Types of Data Shared: The types of personal data we may share include:

  • Contact information (e.g., name, email address, phone number)

  • Transaction details (e.g., purchase history)

  • Technical data (e.g., IP address, browser type)

  • Usage data (e.g., website interaction)

 

4.1 Service Providers:

  • Third parties who provide services to us, such as

  • IT and system administration services.

  • Payment processors

  • Marketing and advertising partners

  • Analytics and search engine providers

 

4.2 Professional Advisors:

  • Lawyers, bankers, auditors, and insurers.

4.3 Legal Authorities:

  • Regulatory authorities, law enforcement agencies, and other relevant third parties to comply with legal obligations.

Third-Party Privacy Practices: While we strive to engage with reputable third-party service providers, we do not control their privacy practices. These third parties are responsible for their own data handling practices. We encourage you to review the privacy policies of any third-party sites you interact with.

Security Measures: We take reasonable steps to ensure that your personal data is treated securely and in accordance with this disclaimer and our Privacy Policy when shared with third parties. However, we cannot guarantee the absolute security of your data once it is transferred to third-party sites.

 

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

7.1 Access:

  • The right to request access to your personal data.

7.2 Correction:

  • The right to request correction of any inaccuracies in your personal data.

7.3 Erasure:

  • The right to request the deletion of your personal data.

7.4 Restriction:

  • The right to request restriction of processing your personal data.

7.5 Data Portability:

  • The right to request the transfer of your personal data to another party.

7.6 Objection:

  • The right to object to the processing of your personal data.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kinnerton House
Bell Meadow
Cuckoos Nest,
Pulford,
Chester,
CH4 9EP

Tel: 01244 343355

Complaints

If you would like to raise a complaint over the way that Residential Estates processes your information, do so in the first instance to the Data Protection Officer, Danielle Barlow at dataprotection@residential-estates.co.uk

If you remain unsatisfied with the way in which Residential Estates have handled your data or dealt with your request / complaint you have a right to raise this with the relevant Supervisory Authority and to seek to enforce your rights through a judicial remedy.


Information Commissioner’s Office  
Wycliffe House  
Water Lane
Wilmslow
Cheshire

SK9 5AF
Tel: 0303 123 1113  
Website: https://ico.org.uk/concerns/ 

The ICO currently recommends you contact them within 3 months of your last contact with us.  

By using our Website, you acknowledge that you have read and understood this Privacy Policy.